Waste Disposal South Kensington Privacy Policy

This Privacy Policy explains how Waste Disposal South Kensington collects, uses, stores and shares personal data relating to customers in the South Kensington area. It also explains the lawful bases we rely on, how long we keep data, the role of our data processors, and the rights you have under the UK General Data Protection Regulation and related data protection laws.

This Privacy Policy applies to all Waste Disposal South Kensington customers and prospective customers located in the South Kensington area who contact us, request a quote, make a booking, or otherwise use our waste disposal services.

Who we are and how to contact us

Waste Disposal South Kensington is the controller of the personal data described in this Privacy Policy. As the controller, we decide how and why your personal data is processed in connection with our services.

If you have any questions about this Privacy Policy, or about how we handle your personal data, you can contact us using the contact details provided on our website or any correspondence you have received from us.

Personal data we collect

We collect and process different types of personal data about our customers and prospective customers in the South Kensington area. The categories of data we typically collect include:

Contact details such as your name, address, service address, email address and telephone number.

Service information such as details of the waste disposal services you request, property access information, preferred service dates and times, and notes necessary to perform the services safely and effectively.

Account and communication data such as customer reference numbers, records of quotes, bookings and invoices, and copies of emails, messages, and telephone notes relating to your enquiries or services.

Payment and transaction data such as details of payments made and received, payment method information and billing history. We do not store full payment card details if you pay by card; this is handled securely by our payment processing partners.

Technical and usage data such as basic information about how you interact with our website or online booking tools, including date and time of visits, pages viewed, and general device or browser data. This is collected to help us operate and improve our services.

Any other information you choose to provide to us when you communicate with us, for example when you send an enquiry, give feedback or make a complaint.

How we collect personal data

We collect personal data directly from you when you contact us by telephone, email, online forms, or through any other communication channel to request information, obtain a quote or make a booking. We may also collect personal data when we provide services at your property and when you interact with our website.

In some cases we may receive personal data about you from third parties, for example where another person books a service on your behalf or where a business customer provides your details as a point of contact for a particular property.

Lawful bases for processing your data

We rely on several lawful bases under the GDPR to process your personal data, depending on the context in which we collect and use it:

Contract. We process personal data where it is necessary to enter into or perform a contract with you, for example to provide waste disposal services, manage your bookings, issue invoices, and handle payments.

Legal obligation. In some cases we are required to process certain personal data to comply with legal or regulatory obligations, such as record-keeping, tax and accounting obligations, and compliance with environmental regulations relating to waste disposal.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, ensuring the security of our operations, and handling queries, complaints or disputes.

Consent. Where required by law, we may rely on your consent, for example for certain types of direct marketing. When we rely on consent, you can withdraw it at any time by contacting us using the details provided on our website or in our communications.

How we use your personal data

We use your personal data in the South Kensington area for the following purposes:

To respond to your enquiries and provide quotes.

To create and manage bookings and provide our waste disposal services at the requested address.

To communicate with you about your services, including confirmations, updates, changes or cancellations.

To process payments, issue invoices and maintain accurate financial records.

To manage our relationship with you, including handling feedback, complaints and service issues.

To operate, evaluate and improve our services, website and customer support.

To comply with applicable legal and regulatory obligations and to cooperate with regulators and law enforcement where necessary.

To protect our rights, property and the safety of our staff, customers and the public, including in relation to the prevention and detection of fraud or misuse of our services.

Data sharing and processors

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for the purposes set out in this Privacy Policy. They are required to keep your data secure and to comply with applicable data protection laws.

Typical categories of processors we use include:

IT service providers and hosting companies who support our websites, booking systems and email services.

Payment service providers who process payments securely on our behalf.

Customer relationship and communication service providers who help us manage communications, records and customer support.

Professional advisers such as accountants or legal advisers where necessary for the operation of our business and compliance with our obligations.

We may also share personal data with third parties acting as independent controllers in specific circumstances, for example with regulators, public authorities, law enforcement, or where required by law or in connection with legal claims.

International transfers

Where any of our service providers or processors are located outside the United Kingdom or the European Economic Area, we will ensure that an adequate level of protection is in place for your personal data in accordance with data protection law. This may include using standard contractual clauses or ensuring that the country has been recognised as providing an adequate level of data protection.

Data retention

We keep your personal data for as long as is necessary for the purposes for which it was collected, including to provide services, maintain business records and comply with legal and regulatory obligations.

In general, we retain customer records, including contact details, service information and transaction data, for a period that reflects the applicable limitation periods for legal claims and mandatory retention requirements for tax and accounting records.

Where we no longer need your personal data, we will either delete it securely or anonymise it so that it can no longer be associated with you.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure systems, staff training and procedures designed to ensure that personal data is handled carefully and only for authorised purposes.

Your data protection rights

Under data protection law, individuals in the South Kensington area have several rights in relation to their personal data. Subject to certain conditions and exceptions, you have the right to:

Access your personal data and obtain a copy of the information we hold about you, together with certain details about how we use it.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Object to the processing of your personal data where we are relying on legitimate interests and you believe that your interests or fundamental rights and freedoms override our interests.

Request restriction of processing of your personal data in certain situations, for example while we verify the accuracy of the data or consider an objection.

Request the transfer of your personal data to you or to another controller, where technically feasible, in a structured, commonly used and machine-readable format, where the processing is based on consent or contract and carried out by automated means.

Withdraw consent where we rely on your consent to process your personal data. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about how we handle your personal data.

Privacy of children

Our services are not directed at children and we do not knowingly collect personal data from children in the South Kensington area. If you believe that a child has provided personal data to us, please contact us so that we can review and, where appropriate, delete that information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. The most recent version will always apply to the personal data we hold. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data in the South Kensington area.