Tipper Van - Rubbish Removal and Attic Clearance Prices in South Kensington, SW7
Luton Van - Rubbish Removal and Attic Clearance Prices in South Kensington, SW
20/11/2024
When it comes to choosing a place to live in London, Kensington undoubtedly stands out as one of...
Waste Disposal South Kensington Service Terms
These Terms and Conditions set out the basis on which we provide waste collection and disposal services in and around South Kensington. By booking a waste collection, arranging a regular waste disposal schedule, or otherwise using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, business, organisation or other entity that requests or uses our waste collection and disposal services.
Services means any waste collection, removal, transportation, sorting, recycling or disposal work we undertake for the Customer.
Waste means any materials, refuse, rubbish, junk, recyclables or other items presented to us by the Customer for collection and disposal, excluding any prohibited or hazardous waste as defined in relevant legislation.
Site means the property, premises or location where the waste is to be collected or where any Services are to be provided.
Agreement means the contract formed between us and the Customer, consisting of these Terms and Conditions and any specific booking details agreed in writing or confirmed by us.
2. Scope of Services
We provide waste collection and disposal services for domestic and commercial Customers, including one-off clearances and regular scheduled collections. The exact nature of the Services, including the type and estimated volume of waste, the collection address and the timing of the collection, will be confirmed at the time of booking.
We reserve the right to refuse to handle any items that we consider unsafe, illegal, excessively heavy, or otherwise unsuitable for collection and disposal under applicable waste management laws and operational requirements.
3. Booking Process
3.1 Bookings can be made by telephone or by other communication methods we make available from time to time. A booking is only confirmed when we issue a verbal or written confirmation that includes the collection date, approximate time window, the type of waste to be collected, and the applicable charges.
3.2 The Customer is responsible for providing accurate information at the time of booking, including access details, parking restrictions, the nature and approximate volume or weight of the waste, and any special handling requirements.
3.3 If upon arrival we find that the actual waste type, quantity or access conditions differ significantly from the information provided at the time of booking, we may adjust the quoted price, offer an alternative service, reschedule the collection, or refuse to carry out the Service. Any revised price will be agreed with the Customer before we proceed.
3.4 We will use reasonable efforts to arrive within the agreed time window. However, all collection times are estimates and are subject to traffic, operational constraints, and other factors beyond our control. Time is not of the essence in relation to arrival times, and we shall not be liable for any loss arising from delays, provided we have used reasonable care and skill.
4. Access and Customer Responsibilities
4.1 The Customer must ensure that we have safe, reasonable and lawful access to the Site at the agreed time. This includes ensuring that parking is available where necessary, that any gate or security arrangements are addressed, and that the waste is accessible.
4.2 The Customer must ensure that the waste to be collected is clearly identified and segregated where reasonably required, for example separating recyclable waste from general waste or excluding items that we are not permitted to handle.
4.3 The Customer warrants that they have full authority to allow us to remove the waste from the Site and that the waste does not include prohibited items such as asbestos, certain hazardous chemicals, clinical waste, or other items restricted by law or by our operational policies.
4.4 If we are unable to access the Site or the waste due to the Customer’s act or omission, including absence at the agreed time, locked access, or inadequate instructions, we may at our discretion charge a call-out or wasted journey fee to cover our costs.
5. Payments and Charges
5.1 Our charges are based on factors that may include the type of waste, estimated volume or weight, labour required, and disposal or recycling costs. We may provide either a fixed quote or an estimate, depending on the nature of the booking.
5.2 Unless otherwise agreed in writing, payment is due on or before completion of the collection. We may require a deposit or full payment in advance for certain services, particularly for larger clearances or commercial work.
5.3 We accept payment by the methods we notify to Customers, which may include cash, card payment, or bank transfer. All charges are quoted exclusive of VAT unless stated otherwise. VAT will be added at the applicable rate where required by law.
5.4 If payment is not received by the due date, we reserve the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs incurred in pursuing late or non-payment, including legal expenses and collection costs.
5.5 We may refuse to carry out or complete any Service where payment terms have not been met or where previous invoices remain unpaid.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by giving us reasonable notice. For single collections, we ask for at least 24 hours notice prior to the scheduled collection time. For larger or commercial projects, longer notice periods may apply and will be confirmed at the time of booking.
6.2 If the Customer cancels with less than the required notice, we may charge a cancellation fee to cover administration and any incurred costs, including staff allocation and vehicle scheduling.
6.3 If we need to cancel or amend a booking due to circumstances beyond our reasonable control, including vehicle breakdown, staff illness or extreme weather, we will notify the Customer as soon as reasonably practicable and offer an alternative date or a refund of any amounts paid for the affected Service. Our liability will be limited to the refund of any pre-paid fees for services not delivered.
7. Waste Handling and Regulations
7.1 We operate in accordance with relevant UK waste management legislation and regulations, including duties relating to the storage, transport and disposal of controlled waste.
7.2 The Customer is responsible for ensuring that the waste presented is accurately described and is not hazardous or otherwise restricted unless we have expressly agreed in writing to handle such materials and hold the necessary permits or licenses to do so.
7.3 We will determine the most appropriate route for the waste, including reuse, recycling, recovery, and disposal, consistent with applicable environmental regulations and our obligations to manage waste responsibly.
7.4 Where required, we will complete duty of care documentation or waste transfer notes in accordance with applicable laws. The Customer must provide any information reasonably requested to complete such documentation accurately.
7.5 The Customer must not present for collection any items that are illegal to transport or dispose of, including certain hazardous substances, unless specific arrangements have been made and all relevant regulations are complied with. If we discover such items within a load, we may refuse to collect them, return them to the Customer, or arrange for specialist handling at additional cost to the Customer.
8. Customer Warranties and Indemnity
8.1 The Customer warrants that they have the legal right to permit the removal of the waste from the Site and that none of the waste is stolen, unlawfully obtained, or subject to any third-party claim.
8.2 The Customer agrees to indemnify and keep us indemnified in full against any claims, losses, damages, costs and expenses arising out of any breach of these warranties or any failure by the Customer to comply with these Terms and Conditions or applicable waste regulations.
9. Our Liability
9.1 We will provide the Services with reasonable care and skill. However, our liability to the Customer is limited as set out in this section.
9.2 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
9.3 Subject to the above, we shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, business interruption, loss of opportunity, or loss of data, arising from or in connection with the provision of the Services.
9.4 Our total liability to the Customer in respect of all other losses arising under or in connection with the Agreement, whether in contract, tort, breach of statutory duty or otherwise, shall in no circumstances exceed the total charges paid or payable for the specific Service giving rise to the claim.
9.5 The Customer is responsible for taking reasonable steps to protect their property during the collection, including removing fragile items from access routes and advising us of any particular risks or sensitivities at the Site. We shall not be liable for minor cosmetic damage reasonably expected from the movement of waste where access is tight or restricted, provided we have acted with reasonable care.
10. Insurance
10.1 We maintain appropriate insurance cover for our activities, including public liability insurance to a level we consider reasonable for the nature and scale of our operations.
10.2 Evidence of insurance can be provided to commercial Customers on reasonable request.
11. Complaints
11.1 If the Customer is dissatisfied with any aspect of the Services, they should contact us as soon as possible, providing details of the issue and any supporting information.
11.2 We will investigate complaints fairly and promptly and, where appropriate, offer a practical solution, which may include remedying any identified shortfall in the Service or offering a partial refund. Any remedy will be offered at our reasonable discretion, having regard to the circumstances and evidence available.
12. Data Protection and Privacy
12.1 We will collect and process personal data about Customers only to the extent necessary to provide the Services, manage bookings, process payments, and comply with our legal obligations.
12.2 Customer information will be handled in accordance with applicable UK data protection laws. We will take reasonable steps to keep personal data secure and will not share it with third parties except where required to provide the Service, process payment, or comply with legal or regulatory duties.
13. Force Majeure
13.1 We shall not be in breach of these Terms and Conditions or otherwise liable for any failure or delay in performance of our obligations where such failure or delay results from events, circumstances or causes beyond our reasonable control. These may include, without limitation, extreme weather, traffic disruptions, accidents, strikes, lockouts, pandemics, governmental restrictions, or breakdown of vehicles or equipment where we have taken reasonable steps to maintain them.
14. Variation
14.1 We may amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, industry practice or our operational processes. The version in force at the time of booking will apply to that booking.
14.2 Updated Terms and Conditions will be made available on request. Continued use of our Services following notification of changes will constitute acceptance of the updated terms.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our waste collection and disposal services.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be treated as modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 The Agreement is between us and the Customer. No other person shall have any rights to enforce any of its terms.
16.4 The headings used in these Terms and Conditions are for convenience only and shall not affect the interpretation of the Agreement.
By placing a booking for waste collection or disposal services in South Kensington, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.
